myPay Payroll Processing Manager

Company:	Thomson Reuters Company Profile \| Current Opportunities (34)
Job Location(s):	Ann Arbor
Employment Term:	Regular
Employment Type	Full Time
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Education:	Bachelor's Degree
Required Experience:	Open
Related Categories:	Accounting - General, Management and Supervision

Position Description

myPay Payroll Processing Manager-PRO00002124

Description

Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and it's financial performance can be found on www.ThomsonReuters.com.

The Opportunity:

Thomson Reuters Tax & Accounting is currently seeking a Manager of Payroll Processing for the myPay Solutions organization. myPay Solutions provides a comprehensive line of payroll processing services for businesses that want a convenient, efficient, and reliable payroll service with minimum hassle. If you are an enthusiastic person who enjoys an interactive, fast-paced work environment, a position within myPay Solutions will offer you outstanding opportunities in a growing and stable company.

The responsibilities of the Manager of Payroll Processing include:

Manage all aspects of customer payroll processing to ensure timeliness and accuracy. Design, implement and manage an organizational structure that optimizes the efficient processing of payrolls.
Monitor and report on the productivity and quality of the processing center. Develop and implement plans to improve productivity and quality.
Ensure clients are provided a high level of customer service. Develop and implement plans to improve client retention.
Recruit, hire, and retain qualified employees to support the production needs of the operation. Coordinate production with sales to ensure proper staffing levels are met.
Develop and maintain business relationships with clients, vendors, peers and support staff in other Thomson Reuters offices, as well as a cultivating and encouraging mutual respect, understanding, and support between sales and operations personnel.
Manage expenses to an operating budget.
Responsible for continuous process improvement through root-cause analyses & engages other support teams as needed.
Leverage technology & processes to gain efficiencies.
Participate during the implementation process to build scaleable, repeatable processes.
Participate in process review discussions to ensure client specific processes are integrated into the standard workflows.
Drive projects to create efficiencies, improve cost, improve quality of service delivery, and increase customer satisfaction.
Providing team training opportunities for focal areas.
Handles escalated client issues & assists the payroll supervisor, team leader and specialists in diffusing escalations.

Qualifications

*A minimum of 5-7 years of demonstrated work experience in the management of multi-state AND multi-client payroll operation or its equivalent, with a good understanding of payroll-related issues. Certified Payroll Professional (CPP) certification desirable.

*Experience with payroll software products and computer experience, including data entry, word processing, and spread sheet capabilities.

*Demonstrated ability to measure, track and improve Key Performance Indicators of quality, productivity and efficiency.

*Working knowledge of payroll, payroll taxes and forms

*Ability to build and motivate a strong, positive and cooperative team

*Ability to work independently with minimal supervision and a high degree of accountability

* Detail oriented, well organized; high degree of accuracy

* Customer service experience

* High degree of dependability

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

Job Professional/Consulting Services

Primary Location US-MI-Ann Arbor

Organization TA Workflow and Svc Solutions

Schedule Full-time

Education Level Bachelor's Degree (16 years)

Job Type Standard

Shift Day Job

Travel Yes, 10% of the time