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- In partnership with other members of the IT team, develop the technical vision for the networks and network devices deployed on behalf of customer needs.
- Develop network systems connectivity solutions that support customer's strategic and technical needs.
- Engage in proactive capacity planning for customer network systems so as to support each customer's growth and development.
- Function as a key technical resource for the customer service team and the executive leadership team, providing critical guidance related to all network engineering issues.
- Supervise other members of the engineering team.
- Build strong relationships with the customer service team, field service team, call center and network operations center.
- Implements policies and procedures that aid in the company's journey to becoming an "Employer of Choice."
- Provides feedback, direction and support to operational leadership and their teams with respect to all issues involving individual team members.
- Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
- In cooperation with human resources, directs the development of the engineering team and field service technicians.
- Designs, establishes, and maintains an organizational structure and staffing to effectively accomplish the organization's goals and objectives.
- Evaluates departmental procedures to streamline and/or automate processes, improve service to the rest of the organization, reduce paper-flow, and implements changes as required.
- Ensures clear and honest communications with salaried and hourly team members.
- Develops and manages annual budgets related to engineering initiatives.
- Provides value engineering to help customers meet their budget needs.
- Recommends and participates in the development of company policies and procedures; may serve on cross-departmental planning and policy-making committees.
- Provides broad administrative leadership, working in tandem with the VP of Engineering.
- Performs other miscellaneous functions and duties as requested by the Executive Leadership Team.
Minimum requirements:
- Bachelor's degree or equivalent (preferably in network engineering, IT operations, computer science or a related field).
- A minimum of 7 years of experience directly related to the duties and responsibilities specified above, including in-depth knowledge of network infrastructure, carrier connectivity, and associated components.
- Additional experience/proven history of success in accomplishing the principal duties and responsibilities associated with the responsibilities outlined above may be an acceptable substitute for the degree qualifications.
Preferred Requirements:
- Master's degree in network engineering, computer science or a related field or an MBA with specialization in computer science or a related specialty.
- At least 10 years of network design and management experience with a telecommunications provider or other comparable organization.
- 10 years of experience leading network or other infrastructure teams
- Experience managing a remote team of employees.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse environment.
- Knowledge of organizational development theory and practices.
- Skilled in budget preparation and fiscal management.
- Skilled in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
- Proficient in design, implementation, and evaluation of Enterprise Network, WAN, LAN, SDWAN, Wireless, VoIP and SIP solutions.
- Substantial experience in network architecture and design.
- Ability to analyze and assess training and development needs.
- Knowledge of computerized information systems.
- Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.
Accommodation(s):
As appropriate and fiscally reasonable.
Physical Requirements:
Able to sit for extended periods of time.
Able to hear ordinary conversations and phone communications.
Environmental Conditions:
Air-conditioned and/or heated office setting.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.