Job Title

Job Description Summary

Job Description

Key responsibilities

• Build strong trusted relationships with the executive leadership team, brokerage professionals, colleagues and reports
• Optimize operating processes and creatively solve problems to ensure the business operates in an efficient and effective manner
• Lead and support critical projects based on emergent business needs
• Provide formal leadership, mentoring and supervision to administrative and brokerage support professionals
• Lead performance management, employee coaching and counseling in partnership with our People Partner
• Assist in the enhancement and implementation of our Early Career Development program for our Associate Brokerage Professionals and provide operational support to our Managing Director of Office Leasing and Retail Services.
• Organize, assist, oversee and lead internal meetings and events
• Work with the Director of Operations on projects and business continuity issues
• Responsible for partnering with talent acquisition on all recruiting and onboarding
• Manage the employee experience, including onboarding of new hires, preparing space and equipment etc.
• Manage offboarding of brokerage professionals and support employees
• Manage broker licenses, and educational requirements and follow up on any delinquencies or upcoming actions required
• Coordinate office moves and confirm seating plans with the Facilities team, working in conjunction with IT, and management
• Ensure corporate standards and internal company processes and systems are leveraged and adhered to
• Coordinate support for our Brokerage professionals
• In the absence of a Broker Support Professional role, perform administrative duties such as concierge support, booking travel, answering phones, managing conference spaces, receiving guests, cleaning kitchens and conference spaces, collecting and distributing mail, submitting maintenance requests etc.

Reporting relationship

Role will report to the Director of Operations, New York City

Background and Experience

Demonstrated experience should include:

• Bachelor's degree required
• 3+ years of managerial experience required
• 3+ years of operational or project management experience
• 3+ years of executive level support experience preferred

Competencies

• Thrives in a fast-paced and fluid environment and embraces multi-tasking diverse projects
• Exposure to project and process management
• Proven ability in conflict resolution
• Excellent written, oral, and presentation skills
• Strong Microsoft Office Suite skills
• Knowledge of Salesforce, Workday and Expense software
• Ability to plan, organize, and manage processes
• Knowledge of HR practices, including recruitment, interviewing, hiring, employee relations, and staff development

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment withoutregard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email. Please refer to the job title and job location when you contact us.